Alarm Detection Systems Review – The Good, the Bad and the Ugly

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There are a lot of local monitoring companies that claim to have your back when you need it. However, many have failed to deliver the service that was promised. Tons of family-owned companies have also broken their promises when it comes to treating customers like family members.

Alarm Detection Systems is a local family-owned security service provider that has stood for 5 decades keeping its promise. Take a look at the impact that this company has provided its customers and feel how it has made Western U.S. part of its own family.

Alarm Detection Systems’ History and Reputation

Alarm Detection Systems (ADS) was established in Chicago, IL, back in 1968. It has been keeping its equipment up-to-date with DMP security for the past 50 years. It is known as one of the best security providers in the state of Illinois.

ADS has built a strong service connection while providing safety and security throughout Midwest Illinois and the Western United States. This is achieved using a landline or cellular communication.

Due to the poor pricing transparency of the website, it would be fairly difficult for customers to decide if the prices are cheap or not. However, we were able to find out that the prices provided by ADS are too expensive just for local monitoring.

Alarm Detection Systems has been BBB accredited with an overall rating of A+ since April of 2014. There are only 2 registered complaints which have already been resolved.

It is also praised for taking veterans under its wing and providing them more career opportunities despite their age.

Plan Pricing and Services

PlanCustomize Your Own Plan
Upfront CostsUNDISCLOSED
Monthly FeesStarts at $30
FeaturesTouchscreen keypad

2 door sensors and 1 motion sensor

System service and repair coverage included

Smartphone access available

Choice of a third door sensor or wireless remote

The company only provides a limited warranty on all parts and labor. After the manufacturer’s warranty, you will be billed $95 for every service call.

The monthly monitoring has spiked up only once for those customers with alarm systems provider by NorthShore. Aside from that, no other incidents have been voiced out regarding the monitoring fee.

There are many add-on features such as home automation, vehicle tracking, and additional equipment available at your disposal. You would need to give ADS a call to verify the individual pricing and vehicle tracking packages.

Alarm Detection Systems are professionally installed. So expect that you would have high upfront costs for installation and labor services.

It offers cellular monitoring. No need to think about the monthly landline costs if you don’t want it. In case you would like to stick to the traditional type of monitoring, it also offers landline monitoring connections.

ADS provides options wherein you can remotely monitor your home using your mobile device. You will also be receiving text and e-mail alerts as well.

The company imposes a mandatory “annual test” which would cost you $95 yearly. This covers all of the parts installed in your home.

There have been multiple user comments regarding the actual amount that could be spent. You can expect the upfront costs could start at around $200 and can shoot up to $500.

Top Tips for Buyers

It has 50 years worth of experience in the security industry. If you plan to live in Illinois or somewhere in the Western United States, it would be a good choice for you to sign up with Alarm Detection Systems.

You can actually get a 20% discount on your homeowner’s insurance policy if you have Alarm Detection Systems working in your home. Contact your insurance for inquiries on the specific paperwork needed.

It can take over monitoring of existing equipment. You would need to set a schedule for the technician to double check the equipment installed in the house.

There have been complaints regarding contract lengths being as long as 7 years with Alarm Detection Systems. You may want to contact customer service to verify the actual term length of the contract.

Take time to read the contract provided by the sales representative. Make sure to read the super fine print to avoid any mishaps.

If you choose to submit your information through the “Contact Us” form, be ready to receive marketing e-mails as you will be subscribed to the company e-mail list.

Cancellation and Transfer Policies

Unfortunately, the website does not provide any information regarding the Money Back Guarantee policy. You would need to contact Alarm Detection Systems for your inquiries.

To cancel the Alarm Detection Systems contract, you would need to provide a Letter of Cancellation with a 30-day notice. You will have an initial 5-year term and if you choose to cancel anytime within the contract, you would need to pay the remaining balance as a termination fee.

After the initial term, you get a month-to-month contract option wherein cancellation fee will only be the final bill for the last two months. You are also introduced to the option of annual billing.

If you are moving to a new home, you would need to contact customer service to provide your password and date of transfer. If the company reaches your new area, it will assist you in reinstalling the system for $95. If not, you would need to cancel the contract.

There is no information regarding account ownership transfer. However, since Alarm Detection Systems can activate and monitor many home security systems, we believe that there could be an option for you to transfer your account or have the system canceled and have the homeowner reactivate the system under a new account.

What’s the Bottom Line?

Pros

  • A+ BBB rating
  • 50 years in service
  • Good Customer reviews
  • Resolves issues quickly
  • Resolves issues quickly
  • Variety of Monitoring Options
  • Hiring Veteran Employees
  • Mobile device monitoring

Cons

  • Mixed reviews about product efficiency
  • Poor Pricing Transparency
  • Limited warranty information
  • Issues with contract length disclosure
  • Lengthy contracts
  • Limited Service Area
  • Auto-renewal policy

Despite the difficulty in obtaining the price and package information, we still recommend that you sign up with Alarm Detection Systems. It will surely protect you like it protects the family.

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