Many believe that if a company only supports or covers a small area, it would have poor reception and service. Alliance Home Security is a company that has proven otherwise. In this review, we’ll go through the history of Alliance, the prices it offers, as well as the rate of complaints and praises it rceives.
Alliance Home Security’s History and Reputation
Alliance Home Security was established way back 2003 in Cranston, Rhode Island. It has been servicing only 4 areas which are Maine, Massachusetts, Rhode Island, and Vermont. The systems are up-to-date knowing that 2GIG tech provides its equipment.
Security monitoring has been done over the years with the help of its tie-up with Monitronics. Through this, the use of 5 Diamond Monitoring was achievable since 2008. The service network and signal have been strong throughout all 4 monitored states.
Alliance provides equipment credit based on the plan that you choose. This means that you have 0 upfront equipment costs! The equipment is state-of-the-art, provided by one of the leading brands in security equipment. However, be aware that the pricing per month is a bit expensive compared to other providers.
The company is not BBB accredited, however, has scored an A rating on the site. If you check the alliance security system reviews on BBB, more than half (57%) of them are positive.
There have also been a lot of Alliance Security complaints. One customer had experienced a break-in which led her to file a complaint on the BBB website. According to her, no response was provided by the system, no police were dispatched, and up until now, no resolution has been provided by the company about the said incident.
Plan Services and Pricing
|Installation & Activation||$99.00||$149.00||$199.00||$249.00|
|Main Features||24/7 5 Diamond Monitoring|
4G Cell Signal
Yard Sign and Window Stickers
$300 equipment credit
|Essentials + Entry Control, Energy Management, Video Monitoring, and $500 equipment credit||Security + $700 equipment credit||Security + $1000 equipment credit|
|Equipment||Touchscreen panel comes for free. Equipment may vary depending on what you select upon contacting the service provider.|
Aside from the plans above, Alliance offers a Promotional Package. This costs you $39.99 in monthly monitoring fees, a $200 equipment credit, and has free installation and activation.
Alliance provides a lifetime warranty on the equipment provided. However, it is not fully disclosed on the website so you might want to double check your contract for the warranty conditions.
Monthly pricing stays the same over time but if you choose to add more services, you can expect the prices to go up. Upgrades such as doorbell cameras, additional smoke, and CO detectors can also make the monthly fee increase.
There are many add-ons that you can choose from with Alliance. From video cameras, doorbell cameras, door locks, sensors, etc. Due to poor price transparency, you would need to contact the company for the actual cost of each add-on.
Top Tips for Buyers
If you are looking for a very fast and easy way to purchase equipment (online shopping), you should look at other security providers. Alliance does not provide much pricing information on the site.
Alliance has state-of-the-art equipment that has a smash-and-crash feature. This means that if anyone plans to forcefully remove the system to break into your home, the central office will be notified immediately to have authorities dispatched to your home.
The company has poor transparency when it comes to web information. We advise you to look for a service provider who gives all the information upfront.
Moving frequently from state to state? Get yourself a wireless system instead. The upfront prices may be high, but the system is worth it. No fee for installation or removal, no fee to reactivate, no hassle.
Go to the comment section of each site that you visit for Alliance reviews. You can trust that more than the actual rating.
Be warned that the Alliance telemarketers are very aggressive. They will push your buttons until you agree to sign a contract, but don’t let them get to you. If Alliance is the system you fancy, contact them directly. There are many incidents where salesmen lie to you to get your signature.
Cancellation and Transfer Policies
Did you sign the Alliance contract? Has it just been a few days and it doesn’t work for you? Alliance offers a 30-day window to cancel the contract with no fee. Though there may be fees to cover the removal of the equipment. Again, you would need to contact them as the fee changes depending on the area.
It has a strict 3 – 5-year contract wherein cancellations would seem to be impossible. For you to be able to relieve yourself of the agreement, you would need to fax over a letter of cancellation with a 30-day notice. You will also need to pay the remaining balance (amount of the whole 3 – 5 years) upfront.
Be informed that Alliance serves only 4 areas. If you plan to move anytime within your contract, you have to notify it to see if it can transfer the equipment and account along with you or if cancellation would be necessary. Unfortunately, no information regarding account transferring (to the third party) has been provided.
What’s the Bottom Line?
So far, aside from the aggressive and annoying telemarketers and poor website transparency, all has been well regarding the services they provide.
Remember to give Alliance a call instead of signing with a shady salesman on your doorstep. That would be safer and more detailed than having some guy step into your house to install stuff without your permission.