AT&T has a wide range of products from wireless mobile, digital TV, internet, home phone, and home security. The home security is under Digital Life.
AT&T Digital Life offers not only home security but also home automation services.
The company’s goal is to provide excellent customer service for you to enjoy living your digital life for many years.
This AT&T security review will help you decide whether you’re in good company with its service.
AT&T Digital Life’s History and Reputation
While AT&T has been in the business for more than a century, Digital Life was founded only in 2012. It is a subsidiary of AT&T Communications, a division of AT&T.
The company headquarters is in Dallas, Texas.
The company’s service network is available all throughout the country except in the following states:
- New Mexico
- North Dakota
- South Dakota
The estimated number of its customers is from 400,000 to 500,000.
The service is, however, limited to a selected market. It caters only to residential customers living in residential buildings of five floors or less.
AT&T sees Digital Life as an end to end solution and as an ecosystem. By working with well-established brands, the company can provide more choices for the customers on how to best manage their digital lives.
The capabilities of Digital Life, backed-up by AT&T, make the company a formidable player regarding technological advancements in the home security and automation industry.
Digital Life fees are more expensive than those charged by other companies.
It is CSAA-Certified Five Diamond Central Station, and its residential monitoring station is UL-Listed.
In the Better Business Bureau, AT&T Digital Life does not have a separate record. It is lumped with the records of AT&T Mobility and has an A+ rating. AT&T Mobility is not accredited by BBB.
Of the customer reviews on AT&T, only a few were for Digital Life. The positive review was about customer service while the AT&T alarm system complaints were about the price, fees, and contract duration.
Plan Pricing And Services
|Plans||Smart Security||Smart Security and Automation||Premium Security and Automation|
|Up-Front Fee Including Installation||$149.99||$349.97||$449.95|
|Features||· 24/7 professional monitoring|
· Free standard professional installation
· Remote access from your smartphone, tablet or computer
· Text and email alerts
· Wireless communication
· Compatible with most high-speed Internet providers
|· Smart Security Features PLUS|
· View live or recorded video of your home
· Remotely lock or unlock your door
|· Smart Security and Automation Features PLUS|
· Manage temperature and small appliances
· Detect moisture and ambient temperature
|Equipment||· Indoor siren|
· Motion sensor
· 2 Recessed contact sensors
· 4 Surface contact sensors
|· Smart Security Equipment +|
· 3 Additional contact sensors
· Outdoor camera
· Door Lock Keyless
|· Smart Security & Automation equipment PLUS|
· 3 Additional contact sensors
· Carbon monoxide sensor
· Glass break sensor
· 2 Indoor smart plugs
· Smoke sensor
· Temperature and 2 water sensors
The rates of the up-front fee including installation charges apply to new customers only for a limited time offer and are subject to credit approval. The offer has limited availability in selected markets.
When you avail of the plans, you save on the cost of the equipment. For the Smart Security Package, you’ll get $700 worth of equipment. For Smart Security and Automation, the equipment you’ll get is worth $1,200; while it’s worth $1,700 for the Premium Security and Automation Plan.
You can also add more devices at an additional cost. Available add-on security devices are priced as follows:
- Contact Sensors – $19.99
- Window Sensors –$9.99
- Active Doorbell – $29.99
- Carbon Monoxide Sensor – $39.99
- Keychain Remote 2.0 – $39.99
- Keypad – $69.99
- Motion Sensor – $19.99
- Indoor Siren – $49.99
- Touchscreen Control – $129.99
You can also buy a Conversion Kit at $99.99 to be able to reuse your current wired door and window sensors.
On top of that, you can add the following packages:
|Additional Monthly Premium||$9.99||$4.99||$4.99|
|Additional Up-Front Fee Including Installation Charge||$99.00||$0.99||$149.99|
|Equipment||Outdoor Camera||Garage Door Controller||Thermostat|
Indoor Smart Plug (2)
The company’s authorized technician will install your Digital Life system at no additional cost. Installation time varies depending on the plan and devices.
Digital Life service requires high-speed internet and the security arrangement with equipment is for 2 years.
The company has a Complete Protection Lifetime Equipment Warranty Program. It is included at no additional charge as part of the Digital Life service. For home repairs that occur more than 14 days after your installation date, the charge is $49.99.
Digital Life uses DECT, a digital communication standard primarily used in cordless phones. It uses low power and has less interference than Bluetooth, Wi-Fi, or other wireless devices.
Digital Life’s features allow you to access and automate your home security system with your smartphone, tablet, or computer. You can protect and manage your home from virtually anywhere.
Your plan’s monthly cost will not increase during the duration of your contract. The only way it will increase is if you will add additional devices or packages.
Can you return the equipment? Yes, if it is returned within 14 days of installation. You will receive full refund less restocking fees. The equipment may not be returned unless defective if done more than 14 days of installation.
The restocking fee is charged only for used equipment.
Top Tips For Buyers
You can book a free in-home consultation to know which of the plans is appropriate for your home. A Digital Life Professional will be more than willing to entertain your questions and concerns.
If you have an existing system, you can use Digital Life with it. Consult a Digital Life technician to know which sensors can be re-used.
What’s more is that even if your internet provider is not AT&T, you can still use Digital Life. The company’s system works with any high-speed internet provider.
At present, the company does not offer any promos, referral program, or discounts.
Before signing the contract, be sure you’ve understood the terms and conditions.
Cancellation and Transfer Policies
If you want to cancel the services, you can call the Digital Life Customer Care.
The early termination fee is up to $640 for Smart Security, up to $740 for Smart Security and Automation, and up to $840 for Premium Security and Automation. On top of that, you have to pay $50 per automation. Other fees may still apply.
Within 14 days of the installation of the equipment, you may return it and cancel the service. You won’t need to pay the early termination fee.
If you’re moving, AT&T can transfer the services to your new address free of charge provided that the service is available in your new residence. If the new owners of the home would like to take over of services, that can also be arranged.
What’s the Bottom Line?
AT&T Digital Life may be a newbie in the field of home security and automation. However, because it is backed-up by AT&T technology, the company is proving to be a player to beat in the industry.
This AT&T home security review has shown you the pros and cons of the company. With the weightier pros, it’s clear that if you can afford the plans, you’re in good company with AT&T Digital Life.