It is family-owned and it’s local. It has records of acquiring other companies and it has been in business for more than 40 years. Let’s take a look at this Ohio-based alarm monitoring company named Gillmore Security Systems.
In this review, we will talk about the company itself, its acquisitions, services, and what its customers have to say about the company’s services.
Gillmore Security’s History and Reputation
It was in the year 1971 when Gillmore Security Systems was founded by Alan H. Gillmore Jr. From that day onwards, Gillmore Security Systems grew into a company that was able to build its own in-house 5-Diamond UL command and dispatch center. It also employs more than 40 service professionals in Ohio, becoming the state’s top-ranking residential and commercial security provider.
In December of 2011, the company acquired Worldwide Security, a company based in Akron, OH. Four months later, in April of 2012, Gillmore Security Systems again made an acquisition of ABLE Security and Automation Corp., another company that does security installation.
It was a move that added 10% more accounts to Gillmore’s roster and cemented the company’s image of stability and superiority in the industry. It was even said that such acquisition brought the company’s RMR close to about $280,000.
The company, however, is known to be more expensive than its peers in the industry.
No worries, though, since Gillmore Security Systems makes up for the expensive rates by giving you top-notch services. In fact, it had been performing so well that in 2016, it was ranked 75th by the magazine SDM in their Top 100 Alarm Companies that serve both the residential and commercial clients in the US.
Gillmore Security Systems only serves the Ohio state, specifically the Northeast region. As of this writing, it only covers the following counties: Ashland, Ashtabula, Columbiana, Cuyahoga, Geauga, Lake, Lorain, Mahoning, Medina, Portage, Stark, Summit, Trumbull, and Wayne.
Gillmore Security Systems is also BBB accredited since November of 1987 and maintains an A+ rating.
On the BBB website, there is only one complaint, the complaint of which is a pending refund after the cancellation of services. The complaint had been dealt with by the company and had already been closed by BBB.
Plan Pricing and Services
Gillmore Security Systems does not declare their rates on their website, as much as we want them to. This is because the rates would be based on whatever is included in your package, and the package is based on whatever it is that you need.
As per sources, the company’s rates range at around $35 to $45 per month, which would utilize landline or wireless equipment for your security needs. The package would have the following inclusions:
- 1 control panel
- 1 motion sensor
- 2 door sensors
- 1 key fob
- 24-hour monitoring
- Sign and stickers
You would also be required to purchase upfront equipment from Gillmore which would cost you between $600 and $700 including installation and activation. The company utilizes equipment from Honeywell and First Alert systems.
You should know that Gillmore Security Systems does not have anything specific written in its contracts that relate to equipment warranties.
It is important to mention, however, that in cases when you find yourself with equipment that has a defective part, you can have it fixed or replaced at no additional cost when you bring it with you within a year after the purchase.
And after the one-year contract has ended, the company does not specify whether it increases its rates. You can check this out by calling the company’s hotline at 440.232.1000 in Cleveland or 330.376.7373 in Akron.
Top Tips for Buyers
Gillmore Security Systems offers services ranging from security system monitoring, access control systems, fire alarm systems, digital video security, new construction protection, and service transfers.
For your business needs, Gillmore Security Systems also offer services on security system monitoring, access control systems, fire alarm systems, and digital video security.
While it was mentioned earlier that the company utilizes equipment from Honeywell and First Alert, you can still request for Gillmore Security Systems to install an equipment of your own choice should you have a brand you highly prefer than these two.
Gillmore Security would also reward you with incentives should you be able to refer another to sign up for the company’s monitoring services.
Cancellation and Transfer Policies
Gillmore Security Systems offer its customers a one-year contract. After the expiration of the contract, it will automatically be renewed for another year, unless you request for cancellation prior to the renewal.
One thing that you have to remember is that prior to the end of your one-year contract, you have to inform Gillmore Security Systems about your intent to discontinue services. Failure to do so would result in a renewal of the contract for another year.
So far, there are no complaints online relating to difficulties in cancellation of accounts.
Also, there is no published information about how to stop services and cancel accounts for new customers. You would have to call their hotline and inquire.
If you intend to transfer ownership of the account to another person, or if you would like to relocate and wanted to know everything about transfers and installations of your old equipment into your new home, you have to contact Gillmore Security Systems directly and ask for their process (if the transfer is possible) and a quote.
What’s the Bottom Line?
Gilmore Security System reviews, when you look at it, are mostly positive, from the exemplary customer service to the monitoring capabilities and performance of the company.
Although covering just a portion of the state of Ohio, the company seems to have become popular because of these positive reviews.
The company, however, is not shy about asking for the price it thinks it deserves. And while there are good reviews on its extraordinary performance, you would have to think twice especially in terms of how expensive the services can get in case you decide to sign up with Gillmore Security Systems.
Is it the price plus good quality that you consider? Or are you willing to look elsewhere and see whether there’s a cheaper alternative around the corner?
You take your pick.