An alarm monitoring company that has been in the business for over five decades, Mountain Alarm banks on experience as well as on performance.
There are a lot of Mountain Alarm System reviews online. These reviews, however, are telling stories of disappointing services and bad customer service.
While there are positive reviews, the negative ones surely overshadowed the positives.
Before you decide on whether to sign up or not, why don’t we take a look at the company, shall we?
Mountain Alarm’s History and Reputation
Founded in 1952, Mountain Alarm was one of the first companies that were established at the time when alarm monitoring companies were new and few. From the time of its inception up until this very moment, the company has grown into a business organization that supports residential and commercial clients in the states of Utah, Idaho, and Colorado.
The company is currently being owned by the Fire Protection Services Corporation (FPS). And aside from the three states mentioned above, another FPS brand in the name of CopperState Fire Protection also covers the state of Arizona. Kenco Security and Technology is another FPS brand that covers Montana and Wyoming.
The company is UL-listed and houses its own 5-Diamond CSAA-certified monitoring center. This ensures swifter responses during alarm triggers. The CSAA certification also assures you of top-notch customer service.
Don’t worry, though, because, in terms of rates, the company is on the cheaper side as compared to the other players in the game.
The company also enjoys an A+ rating on BBB with one complaint filed against it. The complaint is about a refund for services and a system that was not fixed by the company technicians. Apparently, the company was already able to address this concern; with BBB closing the complaint a few months after it was posted.
Plan Pricing and Services
Mountain Alarm offers the following services:
- Home Security – protect your home from burglars with Mountain Alarm’s security solutions;
- Life Safety – don’t let your home go up in smoke with the company’s home life safety products. Smoke detectors, carbon monoxide sensors, and flood-detectors can save you and your loved ones’ lives;
- Smart Home Automation – take control of your home’s lights, locks, and cameras with the smart home automation. You can also arm/disarm your security system with the use of a smartphone, tablet, or a computer;
- Surveillance Video – interior and exterior cameras would give you access to your home. You can even see who’s at the door with the Skybell HD Doorbell Camera;
- Home Security Monitoring – the 5-Diamond, UL-listed, CSAA-certified monitoring system ensures that response time is swifter than other companies. You can also be assured of excellent customer service;
- Managed Access Control – available to businesses, you can take control of who can and cannot enter the building. You can even give or deny access to certain individuals in certain locations inside the building; and
- Test and Inspection – the company also conducts inspections of fire alarm systems. Aside from that, it also does comprehensive service and repair when needed.
In order to provide you with the services that really fit your needs, all Mountain Alarm plans and pricing are customized according to what, for you, is necessary.
In short, there isn’t really any fixed plan that you can just sign up for. You have to discuss with the company your needs so a plan and its corresponding rates are designed for you.
But just to give you an idea of the company’s basic monitoring rates, you can check out below the prices as shared by company representatives:
- Monitoring rates with the use of landline or with an internet connection start at $25 per month.
- Becoming a popular choice, cellular monitoring is an additional feature that lets you arm or disarm the system yourself. The cost would be $17 per month. If you add that on top of the $25 per month monitoring cost, it will give you a total of $42 per month.
- If you also want to have the power to control home automation devices and record videos for up to four cameras, this is an additional cost of $5.
Unfortunately, there is no information available online about whether there is an equipment warranty or not.
It also does not say specifically if the rates increase after a set period. There are instances, however, when a customer is given a no-rate-increase-for-three-years agreement. You can check this out with the company prior to signing up.
Top Tips for Buyers
If you have a pet, the company has a pet immune motion detector that can ignore animals of up to 40lbs in weight.
The Skybell HD Doorbell Camera makes it possible for you to see who is at the door prior to you opening it. You can also talk to the person on the other side of the door and make sure everything is safe.
Mountain Alarm also monitors elevators and conducts rescue operations during elevator-related emergencies.
Cancellation and Transfer Policies
Unfortunately, there is limited information about the process on how to cancel your subscription to the company’s services. We’re afraid you would have to call the company and inquire. You should, however, take note that when you are cancelling services even before the contract is up; you need to pay for the remainder of the contract.
Looking online, there are a lot of negative reviews that are related to services, defective equipment, cancellation problems, and refund concerns. Reading through the reviews, it actually makes you stop and wonder for a while whether the company can really deliver or not.
It is also possible to transfer ownership of the account from one person to another. You have to get in touch with a company representative and inquire how.
As for details related to the transfer of the security system from one location to a new home, I’m afraid there’s not much information available online.
What’s the Bottom Line?
Mountain Alarm had been in business for more than 6 decades. It is quite impressive seeing that it survived despite some tough competition in the industry. This gives you an impression of very good performance because, how else can it withstand 6 decades if it doesn’t perform?
But what do you say about the negative reviews online? There seems to be a handful of disappointed customers which could make you think twice before signing up. There also seems to be a lot more negative than positive reviews online and these are just reviews that you, as a potential client, simply can’t ignore.
If you are in a location where Mountain Alarm is an option, you may just have to leave the company as it is – an option.