Night Owl Security System Review – Everything You Need to Know!

Many people may underestimate the need for taking appropriate security measures at home or at work. No matter how many locks we put up, crimes are always around the corner.

A safe and secure environment is sometimes considered as a privilege. Security systems and cameras are known to be expensive, hard to install and use. But they don’t have to be.

With Night Owl, you can have an affordable, cutting-edge technology that is easy to install and user-friendly. Take some time to read our Night Owl’s Security Camera System Review and find out.

Night Owl’s History and Reputation

Night Owl was founded in 2009 in Florida and has been providing security for homes, government offices, and businesses across the United States ever since. Considered as industry pioneers, Night Owl is one of the firsts to offer affordable security systems during the height of the booming expensive surveillance services.

workshop security camera

As the leading innovator in the security technology industry, it always keeps up with the emerging technology and incorporates it into its products. Other than its cameras, Night Owl gained popularity for its individual digital video recorders (DVR’s) and network video recorders (NVRs).

Currently, Night Owl has a BBB rating of C+ and an average customer rating of 2/5. A C+ rating is actually not that bad but also not the best since BBB assigns ratings from A+, as the highest, to F, as the lowest. BBB gave Night Owl a C+ rating due to unresolved customer complaints and failure to resolve underlying causes of a pattern of complaints. According to BBB reviews, customers experienced issues with the product not working after purchase.

Having an average of 2/5 customer rating though is not appealing at all. On the BBB website, customer reviews consist of both positive and negative reviews, but mostly negative. A common complaint is poor customer service.

In its defense, Night Owl claims that it is currently having issues with its technical support, but it replies to almost all reviews and complaints. It resolved 17 complaints in BBB in the last 12 months.

As much as people from all over the globe want to experience the security Night Owl offers, it currently only caters to the United States’ market.

Plan Pricing and Services

The company’s installation fees, product and service prices, and plan pricing were not indicated on the company website.

However, based on online reviews and e-commerce websites, its surveillance cameras (2 pack) cost $135.26 to $149.99 and the wired DVR systems retail from $430 to $837. On the other hand, its wireless NVR systems range from $804 to $1,290.

Night Owl’s add-on cameras retail at $33. All of these you can ship right to your doorstep for free.

All in all, the company offers the following devices:

  • Wired DVR and NVR Systems
  • Standalone DVR and NVR
  • Wireless security systems
  • Cables and Accessories
  • Smart doorbell

Its security systems allow you to install up to 16 channels or 16 cameras at a time. Depending on the system you will purchase, you can choose between 4, 8, and 16 channels.

Here are some of the common features of Night Owl’s security systems:

  • Night vision. It has infrared LED illuminators rated 0 lux – meaning, their cameras can see with no light up to 120 ft.
  • IR Cut Filter. Infrared light is filtered out, so it does not distort the colors of images visible to the naked eye. This provides quality images and videos.
  • Wide Viewing Angle. Viewing angle of up to 100 degrees. Above the standard viewing angle of 42 degrees.
  • Preinstalled Storage. All recorders have built-in storage up to 2TB.
  • HighDefinition. With up to 1080p HD resolution, all cameras can capture clear images in daylight or nighttime.
  • Remote Monitoring. The Night Owl HD Mobile App and CMS enable you to monitor your cameras on your smart devices, personal computers, and MAC wherever you are.
  • Dual Audio. There are certain Night Owl Cameras that can both record audio and lets you communicate with people inside your property using the mobile app.
  • Weatherproof. Weatherproof rating: IP-65. All cameras can endure minimal moisture and dirt/debris.
  • All-inclusive. When it comes to payment, Night Owl has no monthly fees nor hidden charges.

Night Owl is also popular for DIY installations. The website has instructional videos and how-to guides to easily set up your own security system. You can also get your security systems professionally installed through its InstallCard.

It is not stated on the website how much will it cost to get the security systems professionally installed. According to its FAQs, additional costs will depend on certain modifications and other materials that will be required to complete the installation per customer’s specification.

The first thing you should do after you purchase from Night Owl is to register the product you bought online. This is a requirement for its 1-year warranty after the purchase date. You have 30 days after purchase to do this.

By any chance that the product is defective, the purchaser should return the product to the address provided by Night Owl, at purchaser’s cost, with the original proof of purchase receipt.

Top Tips for Buyers

Unlike other security system companies, Night Owl offers both do-it-yourself and professional installation of its products. Of course, professional installation comes with additional cost depending on the modifications needed to complete the installation.

When it comes to choosing between NVR or DVR, the most important thing to consider is the wiring. If for example, you already have coax cables installed to an older analog CCTV system, DVR is the most sensible option since it supports coax cable.

If you want to skip the hassle of connecting wires and cables, you might want to consider NVR. You just need to connect the cameras to the NVR via Ethernet cables.

Basically, the NVR is for IP cameras and DVR is for analog or coax-based cameras. Night Owl’s NVR security systems are more expensive than DVRs because of the more advanced technology. It’s worth it though, considering the quality of the product.

Both NVRs and DVRs don’t need internet to work but needs internet for you to view and monitor your cameras remotely.

As much as possible, buy DVRs and NVRs from the same store to assure compatibility. Make sure to read all the specifications of the product you intend to purchase to avoid the hassle of the returning process.

Take note that return authorizations must be requested within 30 days from shipping date. Once approved, the purchaser should deliver or ship the products to their Naples, FL warehouse within 14 days from the approval date.

For unopened products, returns must also be made within 30 days from shipping date in its original packaging unopened and you can guarantee a full refund.

It is better to speak directly to their Sales Support Team regarding product questions prior to purchase to avoid getting scammed, especially now that a lot of e-commerce websites sell Night Owl Products.

For more information, you can check its website online. You can also e-mail or call its team:

Phone E-mail Hours (EST)
Sales Support Team 1-866-979-0580 sales@nightowlsp.com Monday & Friday

9am-6pm
Tuesday – Thursday

9am-7pm

Technical Support 1-866-390-1303 support@nightowlspsupport.com 24/7, 365 days a year
Web Store Support webstore@nightowlsp.com

Cancellation and Transfer Policies

There is no information on Night owl’s website regarding transfer policies. However, the website provides terms of cancellation.

Once you’ve placed your order, most probably, your package is immediately prepared for shipment and cannot be changed or canceled. However, if you were notified that the product you ordered is currently out-of-stock, you can change or cancel your order. Just make sure you email webstore@nightowlsp.com ASAP.

Although there is no guarantee that your order will be canceled, you were able to do your part to notify the company. If Night Owl couldn’t cancel your order, you will have to wait to receive your package and go through returns process found on the website.

The Bottom Line

Pros Cons
No Monthly and Hidden Fees Cancellation option only available when the product is Out-Of-Stock
1080p HD Resolution night vision cameras Low BBB Rating
Remote monitoring Many negative customer reviews in BBB.com regarding the Software
Products come with a one-year warranty Limited service network (only in the USA)
Indoor and Outdoor camera options Cameras are not waterproof (even the outdoor ones)

Night Owl Camera reviews are favorable. Customers all praised its quality, especially the night vision feature, and ease of use, regardless of the model and unit. The downside for some people is its bugged software, unreliable customer service, and technical support.

Despite all that, Night Owl still manages to stay on top of the security technology industry. With itsffordable and high-quality security systems, the company is staying true to its promise – that you protect what matters most to you.

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