In the home security industry, it’s often a lot harder to find companies that offer a lot of different services for homeowners and businessmen. Some companies only offer basic security packages that might also include home automation.
Often though, that’s all that these companies offer. Couple that with monitoring stations that aren’t recognized, and customers would feel less secure with their service provider.
Not the case with Post Alarm. Despite being a local company, it’s a quite decent contender that can stand head-to-head with bigger companies.
So, can Post Alarm fit the bill when it comes to your own security needs? Let’s find out.
Post Alarm Systems’ History and Reputation
The company’s been around for quite some time now. It was founded in 1956, and throughout its growth, it’s been serving the Southern California region.
Despite being a local company, Post Alarm has quite impressive credentials for a company its size. In the 2017 ranking by the SDM, it’s ranked as the 49th largest security company in the entire country. This was based on the recurring monthly revenue of the company.
Its monitoring capabilities are also noteworthy. It owns its own central station which is UL Listed and CSAA Five Diamond Certified.
The company also partners with several other equally capable service providers. For its home automation features, it has smart home solutions powered by Alarm.com. For equipment and other services, meanwhile, it partners with Honeywell, First Alert, and Videofied.
Its prices are also just about average in the industry. In contrast though, its upfront costs can quickly soar through the roof.
Customers generally perceive the company well.
On the website of the Better Business Bureau, where it’s been accredited since 01/30/1995 and has been given a rating of A+, it only has one complaint. There are no customer reviews about it though.
Meanwhile, on Yelp, the company has received 70 five-star reviews out of a total of 87 reviews.
Plan Pricing and Services
The company’s offered plans are quite vague as there is no information on its website. It offers a personalized and customized solution for its clients, which might be the reason for the lack of information.
It offers services to both residential and commercial clients. These offers have distinct differences and we will be exploring their features.
Here are some of the features of Post Alarm’s Home Security offer:
- Video Monitoring. This is the standard and basic 24/7 monitoring.
- Medical Alert Systems. Post Alarm prices this nifty feature for “just over a dollar a day.” This one, which is helpful if you have family members who are elderly or sick, has a two-way speakerphone pendant communicator. The device allows you to instantly and directly talk to a certified EMT (Emergency Medical Technician).
- Patrol Services. The feature is helpful in reducing the risk of incurring costs due to false alarms. This occurs because the company dispatches a capable patrol guard who will directly go to your house and personally verify the alarm.
As the prices of false alarms typically cost at around hundreds of dollars, this will be a big cost-saver. Another plus is that patrol guards will be passing by your neighborhood daily.
- Home Automation. The feature uses a dedicated cellular connection. You will be receiving notifications if you forgot to arm your system while you’re away. It also offers remote services such as remote arming or disarming and remote home viewing.
As pretty standard in the industry, the company allows you to remotely control thermostats, locks, lights, and garage doors. It also offers sensors that detect water and prevent water damage. You could also visually check your phone through an application.
The following, meanwhile, are some features of Home Alarm’s Commercial Security offer:
- Video Monitoring. This helps prevent and reduce theft, false claims, and inventory losses. You could simultaneously record, playback, and view live videos either locally or remotely.
- Fire Alarm Systems. The company can design and install a UL Approved fire detection system that complies with NFPA standards. As fire can easily destroy your business, this handy feature will be a great help.
- Access Control. You can restrict or allow employee access remotely through this feature. It also grants your employees access to certain areas through their smartphones. You can also monitor who enters or exits the building, as well as view event history of all interactions made with the alarm system.
- Commercial Patrol Services. The patrol guards can provide foot or vehicular patrols of common grounds, parking garages, pool areas, and other public places and areas.
Regardless of the plans and features you choose, Home Alarm uses pretty standard equipment. These are:
- Door and Window Sensors
- Garage Door Sensors
- Motion Sensors
- Indoor, Outdoor, Doorbell, and Tilt and Pan Cameras
- Carbon Monoxide Detector
- Flood Detector
- Temperature Detector
- Smoke Detector
- Panic Button
- Medical Alert
All of this equipment is professionally installed.
The company provides no equipment warranty and pricing information on its website. However, a website comparing alarm company monitoring pricing pointed out that the monthly monitoring price starts at around $33. The upfront costs for the equipment, meanwhile, can reach a whopping $800.
Top Tips for Buyers
Unlike other home security companies, Post Alarm offers monthly-to-monthly to 3-year flexible contracts. You have an easy option to cancel as long as you send a written letter at least 30 days from your desired service termination.
You might also be charged a service call. One customer shared on a review website that he/she paid $125 for someone to check the system.
As the company lacks crucial information, it’s best to talk about your options with a sales rep. Ask about the equipment warranty and how much your monthly charge would really cost.
Cancellation and Transfer Policies
You have a 30-day risk-free cancellation period from the time that your devices and equipment are installed. As stated, you could easily terminate services with Post Alarm by sending it a letter. Although it’s unclear if there are any cancellation fees associated with it.
The website gives no information about the company’s transfer and moving policies.
What’s the Bottom Line?
Post Alarm reviews and complaints were mostly about the services and sometimes unreliable equipment. Another downside is the insanely high upfront costs of the equipment.
However, considering that the company’s services can directly compete with bigger companies’ is an amazing feat. All in all, if you’re willing to shell out a quite big amount of money for a tailored and local security provider, Post Alarm is a surprisingly good choice.