Stanley Convergent Review – Is it Really Better Together?

pad lock placed on top of contract

In a dynamic world like ours, company mergers and acquisitions are ordinary occurrences. Companies turn to these processes to survive the ever competitive world of business. It basically consolidates companies as one.

These are the core of Stanley Convergent Security Solutions Inc. One merger and multiple acquisitions gave birth to a single company. Do you want to know more? Continue to read our Stanley Convergent Review and decide if it’s the company for you.

Stanley Convergent Security Solutions, Inc.’s History and Reputation

In the business since 2004, Stanley CSS is a leader in the field of electronic security services. Moreover, it is a prominent system integrator in the United States. As an integrator, it provides a thorough security program while combining the company’s emergency measures into its personnel, physical, and information security.

A believer in the concept of one, Stanley Convergent adheres to this business strategy. Its primary goal is to align the whole organization and move toward one direction.

Acquisitions that made a huge impact are Black & Decker, HSM Electronic Protection Systems, Sonitrol, and Niscayah. The merger of Stanley CSS United States and Stanley CSS Canada formed Stanley CSS North America.

As a result, it elevated its status as a local company with global reach. One would have to wonder if the movement made working together better.

It uses high-quality security equipment like Honeywell, Sonitrol, and other major bands in the market ensuring you of the best and up-to-date technology possible.

But unlike most of the companies offering similar service and technology, it is on the more expensive side of the spectrum.

Upon checking BBB.com, there are three Stanley Convergent Security Solutions Inc. accounts on the website. Take note that it is the second largest security company in the United States with over 75 offices scattered in 30 states so you can be assured of a strong network when you decide to tap its services.

It is serving more than 300,000 customers in North America. All accounts recorded aren’t BBB accredited.

Browsing all accounts shows that the office in New York has the only one with customer reviews and complaints. It has closed 45 complaints in the last 3 years. 9 of which closed in the last 12 months. Majority of the problems pertains to the products/service. A considerable number of customers also filed complaints about billing/collection issues.

The 4 reviews submitted were 100% negative which led to a BBB rating of F.

Another forum gave it a 2.6 score. Forum users gave it a 1.3 score. It has received a total of 29 reviews. Complaints raised were about the lack of information on the website. Clients were also unhappy with customer service.

Research shows another forum giving it a 1-star rating. Problem raised relates to product, customer, and technical service.

With all these negativity, don’t dishearten. The company received the following awards for its work:

  • 2009 Stanley CSS received the SDM Dealer of the Year Award
  • 2010 Integrated Installation of the Year Award,
  • 2010 Best Community Outreach Program Award
  • 2010 Best Overall Integrated Marketing Program of the Year Award

Plan Pricing and Services

With all its offerings, the company website doesn’t provide any details about packages and rates. Although, one forum shares that a basic home package includes the following:

PlanFeatures
BasicKeypad, Motion detector, Window/door sensors, Key Fob, Yard sign & decals

Another forum discloses the following fees:

Activation, Install and Equipment$495.00
Monitoring Monthly fees$45.00
Contract Length24 Months

As a security provider, it monitors intrusion, fire, and carbon monoxide. Stanley CSS is proud to say that its monitoring centers are UL, ULC, and FM approved.

The company has four Customer Service Centers situated throughout US and Canada.

Incidentally, clients get the following benefits in choosing Stanley CSS as their security provider:

  • Kid-friendly single-button operation
  • Easy to use wireless remote controls
  • Reduced false alarms features
  • Alert features that inform you when system is activated or deactivated

Besides this, Stanley CSS offers e-services. Clients can access reports and information concerning their system in the company’s web portal. Alternately, clients may submit their service and invoice requests thru this service.

Stanley also offers equipment warranties, the duration of which depends on the type of equipment installed. These warranties range from one to 10 years and some limited lifetime. You need to contact one of its representatives to discuss the exact duration.

While there was no mention on the website about the monthly monitoring rate increasing in the middle of the contract, there has been a report shared on a review site that pricing suddenly increased without notice or warning.

We cannot find any information about add-on features for Stanley’s services and their additional charges if any, so be sure to ask everything before signing the dotted line.

Top Tips for Buyers

Given its size and stature, still one cannot ignore the number of complaints received by the company. Stanley CSS may have expanded its reach and upgraded its technology but was service compromised? In each company it acquired, it also gained that company’s client. The question is does it have the sufficient number of staff to cover its wide client base?

Another point to consider is that Stanley CSS looks focused on providing security to businesses rather than residential. There is a page dedicated to home security solution however it doesn’t provide enough details on packages or pricing. As one forum shares, pricing is a little costly.

Choosing your home security provider is a big decision. It’s wise to read additional Stanley Convergent Security System Review before signing any contract. In addition to that, study the fine prints in the agreement. Never sign a contract until all your questions are clearly explained to you.

Cancellations and Transfer Policies

Stanley CSS doesn’t provide much detail regarding cancellations and transfer policies on its website. A Change in Service portion of the portal only allows clients to submit cancellation or modification service requests. It instructs residential customers to submit the form 30 days prior the requested termination date.

The request form has a tick box below which makes up the customer’s signature for the request. The tick box portion explains when submitting the form the customer is subject to fees and/or penalties when you want to cancel your service before the end of your contract.

As for its transfer policy, the same form allows customers to submit their moving request. Yet, moving options or fees aren’t transparent.

What’s the Bottom Line?

Pros

  • UL, ULC, FM approved Customer Service Centers
  • Local company with global resources
  • State of the art technology

Cons

  • F BBB Rating
  • Limited details on website about residential service
  • Reports of costly fees
  • Reports of complaints on products/service

State of the art technology and various awards are impressive but customer feedback is also crucial. A home security provider’s responsibility doesn’t stop on the equipment installed. Providing high-quality customer service should be important.

If you are a large corporation, Stanley CSS is the company for you. If you are looking for a home security provider then look for a company that specializes in providing home security solutions.

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